Hi Carolina

Thank you so much for all of your help on our trip, we loved it!

Our pre trip planning and during the trip information was great. You were very attentive, prepared and helpful. Southern Patagonia was lovely, a highlight was the Perito Moreno glacier. All of the hotels were a great standard, but I think our best one was the first one in El Calafate (sorry don´t remember the name). Perhaps we could have done without the day/night in Punta Arenas, but I realise it would have been a long journey to Ushuia without it!!

Highest compliments to you and say Hueque for the organisation of our trip.

Thanks for the recipe we will try to make them when we return home after our further travels in South America!

Thanks

Jacqui and Susan

Congratulations to Say Hueque for assisting us in planning all aspects of this trip. The hotels were excellent; all transfers to airports and excursions were done perfectly. Thanks to all the guides for introducing us to your beautiful country.

Ezequiel was my email contact for planning the trip. He was EXCELLENT. Offered lots of suggestions . He always got back to me . He had the patience of an angel. At first I was worried about booking a trip online without knowing the source - I was reassured with the professionalism of Ezequiel. Everything was great the moment we touched down in Argentina. Vanessa picked us up and sat with us to explain everything. She greeted us with a beautiful bottle of Malbec. What a nice welcome gift. She gave us her contact information and we emailed her several times throughout the trip with various questions. She always answered us promptly . She followed up throughout the trip to make sure we were okay. All the different agencies that picked us up in the different cities delivered the same high quality of service. Everyone was always on time , greeted us with smiles and were extremely helpful and knowledgeable. Great coordination by Say Hueque. All the excursions recommended were FANTASTIC. It gave us a great sense of Argentina. Perfect activities and suggestions. There was nothing bad . It was all great. This was country #67 for me and Argentina now ranks in my top 5 list. Helped by the wonderful service of Say Hueque and the beauty of Argentina .

Excellent planning. I gave Say Hueque the timeframe and what we would like to do and the company put a perfect plan for us. Everything was well organized.

Carolina

Thank you for your e-mail.

We had a marvelous time on the itinerary your company arranged. The hotels were all good, and comfortable. The address for the hotel in el Calafate was incorrect in the itinerary. Breakfasts were generally good with the exception of Mil810 in Ushuaia which little in the way of healthy options.

We had one minor hiccup in Ushuaia when the time on the itinerary for the excursion was 50 minutes after the actual pick up time. This excursion was excellent and there were some unexpected but delightful elements including a great hot lunch and great guides.

My only disappointment, beyond your control, was I did not get to see a Patagonian woodpecker in the wild. One was sited from the bus on the excursion from Ushuaia but I did not see it.

We are happy to recommend your company to our friends and to use you again if we were in this part of the world.
Regards
Nick

Hello Vanesa

I hope you are doing well. Back home and back to work I am not really "online" yet. Means I still have a lot of beautiful memories in my head.
First of all we want to thank you and Pia and Sylvia who prepared such a great trip for us.

Everything worked out a 100% and everywhere the people were just so friendly and helpful. What we also appreaciated very much was how clean it was everywhere.
The Hotel/Hosteria accomodations were very personal (a little extra + to Pudu Lodge) and the only place we probably would have preferred to stay more close to the center was in El Calafate.
Maybe because I was attacked by a dog on the way home one evening. He just came out of the bushes and grabbed my butt. Fortunatly it was no harm so afterwards we had a good laugh, but it was a bit scary when it happened. The Cauquenes was the only place where we did not get twin beds, but they fixed it for us when we were out for dinner. So no problem at all.

I think we also saw very, very much on the tour. The food in Argentina and Chile is very good. Concerning the weather we really got it all from 0 degrees and snowstrom till around 30 ++ back in Buenos Aires.
One little thing would be in Ushuaia where we stayed for 3 nights. A good option would be to offer a pingvin tour or the Beagle Channel Cruise. We met a canadian family who did approxamitly the same trip as we did and they were also very satisfied with Say Hueque, the only thing they missed was to see the pingvins.

We were very luck though because we could book a trip with Piratours in the afternoon (after coming back from the Beagle Channel Cruise) going by bus and a small boat to a pingvin Island so we got to see them there. Very nice trip.

What to say more - one thing should confirm how satisfied we are with
evrything: WE WILL COME BACK, personally I am argentinean in my heart now. I loved your country.

Thanks again to all of you at Say Hueque and all the Agencies you use on the trip.

Best regards
Marianne (Opperud)
Christine (Jenni)

Dear Vera and Caroline!!
First of all i would like to thank you and your team for arranging a great Patagonian trip for us!
We really appreciated that there was always someone from Say Huegue to meet us at each section of the journey. We felt comfortable in a foreign counry thanks to your hospitality! It was nice to receive letters from our representative in Iguazu and always receiving solicitous letters from Caroline !!

To start with my review i would divide the trip into 4 categories: sights , excursion ( guides), hotel, transfer
Our journey with Say Heuque in Argentina was started from Buenos Aires. In the early morning our guide was waiting for us on time! The weather that day could be better so the significant part of the excursion we stayed in the auto. The russian quide ( Alexander ) was nice and he was really upset that we could not have even a little walk because of the strong rain. As for his professional knowledge as a tour guide i could not say that he was very informative and interesting.
To run a few steps forward i would say that all "russian guides ' that we had during our trip were very weak, i could conclude that they are not really guides or experts in their sphere, i would call them attendant rather than a guide ( especially in El Calafate). It must be admitted that we felt a lack of information, we would like to absorb more history about Argentina or the region, more nature description , more interesting facts and etc ( as usually supply professional guides). As for Alexander we could give him 6 points out of 10 - and it is the best guides score in our rating ..
As a conclusion for Buenos Aires section we rank the following way ( 10 score system)
The sights of Buenos Aires - 10
The guide asstance - 6
The transfer and the hotel in BA were not with S/H

The next day we flew to El Calafate.
The transfer assistance was good. The hotel was good despite of the fact that it was stated as 4* star hotel but according to European standards i would say that it was firm 3*. But it was nice and original.
We had an excursion to Perito Moreno with minitrekking. it was fantastic!!! ! Especially we loved minitrekking it gave us a chance to touch this increadible nature creation!! I would recommend to the travellers to include minitrekking as an obligatory part of their program! it was the most marvelous part of our trip, we were really impressed! Even now looking at our pictures we could not believe that we were there and saw those beauties with our own eyes!
As for the guide service it was really the wost guide we had, his name was Nazar ( ex russian), his activity as a tour guide was reduced to zero, practically no information, he knew our schedule and was ready to give information about time and distance ( that was all that he knew) , he gave us very poor information about the region, the way back from the Glacier to Calafate he was sleeping :)/
our rating in El Calafate ( 10 score system)
Perito Moreno - 12! :))
Excursion guide - 2
transfer - 10
Hotel - 9

Than we continued our trip to Torres del PAine, Chile.
Our driver was also a guide, he was local, he knew the route and showed us the places we had asked to see, we interviewed him , we posed a lot of questions concernig political and economical situation in both countries, may be he knew a lot, but it was not an excursion :), if we do not ask him, he do not tell anything. As far as i remember according to our programm it should have been a professional guide additional to the driver..
We stayed in Torres del Paine Hotel for 2 nights, and as i checked a lot of time booking.com before we have confirmed our programm, i expected lower level of the hotel but in fact it was nice and cosy).
The most incredible part of our journey in Chile of course was trekking to the Base of Torres!!!!! and it is not because of the beauties that we saw during the whole trekking,but becuase it was difficult but we did it!! I could not write you every details that happened to us, but i could say that was a real adventure as we read in the books when we were small. We made the part of the trekking dy horses ( 2 hours 1 way) and the rest of the part on foot. It was raining the whole day and it was windy, we were wet ( we had special clothes)/. To tell you the truth i thought once to stop and to leave the trekking but my husband persuaded me to continue, not all the group reached the Base ( 2 people failed to go to the distance).
The goup had two guides provided by the hotel and they were perfect, they were as theu should be - strong, attentive, professionals. The way bag was really difficult because the path over the precipice was blurred by the constant rain and we must be carefull with the horses because it had no right to stumble...But the emotions when we reached the hotel were fantastic.
Torres del Pain e- 10
Excursion guide - 6
transfer - 10
Hotel - 9
trekking - 10

We continue to travel to Punta Arenas.
we had private transfer with a guide ( also 6 out of 10 point, the same problem as all of them).
Accorning to pour programm we had an excursion to Ottaway pinguin Colony.......I could not describe how we were dissappointed.... the biggest and the onle one dissappointment of the whole travel.
On the way to Punta Arenas from Torres, the driver made a small deviation from the rout ( 45 min.) we found ourselves on a sea shore.. It was 1 p.m/ and the quide gave us a notice that probably you would not see pinguins becuase they had gone to the sea and be back at 5.pm. Could you imagine your astonishment and dissappointmet when you bought a ticket to the Picture Galley and when enterinr the first hall discovered that all the pictures are on the construction and out of the museum!!!!! We saw 10 pinguines on a sae shore far away from us and that was all that we saw!!!!!! I could not call this 10 pinguins - a COLONY, and the agent who sold us this excursion 9 whom you probably contact should have known it . We were also surprised by the fact that we have paid 130 USD each plus entrance ( 4 people = 600 usd) for small deviation from the route with no pinguins......disaster
In our programm we had a boat trip from unta Varas to Bariloche, it was nice route, especially the first part till Puelche, and after we felt a little bit exhuasted as we were tired becuase of a lot of tansport changes , if i had a secong chance i would have ordered only one part of this route , as the lanscape was approximately the same the whole trip.
In Iguazu we had a guide that met us in the airport, he was ex russian ( ukraine), the way of his behaviour was not nice, it is difficult to explain what was wrong with him, he put himself in a rang above the others , his last quiestion - "what kind of business do you have?" was the end of our forbearance :)). At the hotel we were given the letter from our host from SayH it was nice we called him but it was sunday evening... and i called to your 24 hour service, the girls i was speaking to was fantastically nice and she managed to find for us a new guide for the next early morning excusrion, it was really luck we would like to express our deep thanks to that lady on the phone (unfortunatelly i do not remeber her name(, she really saved us!!
Iguazu Brasilian part - 10
Argentinian part - 9
Hotel - 8
transfer - 10 very very goog work!! we changed transport 6 or 7 times and it was perfect every time.
english guide - 8

I send you so long letter only becuase i suppose that my comments would help you with future travellers and also because we appreciate very very much your work and the way you treat the travellers, your hospitality and attantion to a details. We have travel experience for 15 years and i do not know any anothe company that could organise our trip better than you . I was lucky to find you in the Internet among this big range of companies willing to attract tourists but without a knowledge how to do supply the service.
I would like to thank your direction who supervise your routine work . I will do all my best to persuade our friends to apply to your company if they decide to go to that part of the world becuase you deserve more customers.

Best regards,
Anna

Hi Vero and Say Hueque!

Still on my holiday high! Say Hueque really listened to what we wanted and helped to customise an amazing trip for us.

We were greeted at every place we visited by friendly and helpful people who went out of their way to help us out. The enthusiasm and love for the country was really infectious and helped us to enjoy the trip even more. I would highly recommend Say Hueque to anyone thinking of visiting Argentina.

Thank you for the recipe and the wine list. I've already invested in a few bottles since I got back! Turns out the local supermarket stocks a lot of Argentinian wine!

It was really lovely to meet you and you made us feel really comfortable in Argentina. Thank you!

Jen, the UK