Hi Yuna,

We are in Brazil now.I have been meaning to drop you a line.We had a wonderful time, beautiful scenery...stunning landscapes.. everything was perfect.So well organized and wonderful people.We absolutely loved our accomodation...it was really special.Please say a big Thankyou to Karen for us...she did us proud...and to all of you at Say Hueque...we will tell everyone about you. Regards Shona.

Hi Vanessa,

Sorry for delay in response. I have submitted a good review on TrustPilot, link below.
But am having a hard time submitting reviews on TripAdvisor today, just refused to let me login or recreate a new account via Gmail. Will retry.

Overall, experience is great.
The only hiccup was at the Chile Patagonia side, I think co-ordination with agents or operators in Chile could tighten. The travel agent who brought me into Chile has no record that I have a pick up arranged. Neither does the hostel. It is not clear what happened but does not matter, hope u have figure out the issues to avoid the same problem in future for other travellers.

The hotel ranch at El Chalten was my favourite, Kal Yatun

https://www.trustpilot.com/submitted/review?correlationId=5dde8306-69a2-467d-8088-ee1ec9ec04a8&invitationLink=a013af265063d7c82a01def4195b8a44

Thanks
Claire

Deborah,

We had a great time. It was perfect.

You did a wonderful job. It is another amazing part of beautiful Argentina. Thank you soo much!

We will send everyone we know to you for side trips.

Regards, Helen

Hello Say Hueque!

Tango Inn Club was friendly and comfortable and the staff went out of their way to help me after I lost my backpack. But their is a big problem with electricity failures in Iguazu, and Tango Inn does not have strong enough generator back up like the other hotels. So frequent blackouts during the night and no Aircon which was very uncomfortable in those tropical conditions.

Thanks for all your help.

Hi Yuna, hi Vanesa!

I am now back home again and wanted to thank you for all your help before and during my trip, which was really an unforgettable experience! On my last day we went to a Milonga in Buenos Aires, which was I think a perfect finish =).
I really enjoyed Valle de la Luna, so thanks again for arranging this for me, which probably wasn't easy, but I can really recommend this to other travellers who want to see a different side of Argentina.

I hope you have some more warm days in Buenos Aires, here in Frankfurt it is now getting warm and sunny as well :)

Thanks again and all the best,
Tina

Hi, Patricio and Patty

Firstly, I’m so sorry that it has taken me so long to write to you! We had a wonderful trip in Argentina and would love to come back again some day. As promised, here is some general feedback on the various aspects of our trip in February…...

Feedback for Say Hueque: Patricio, we really appreciated the quick responses to our queries when we were in the early stages of booking the holiday. We had no idea where to go or what to see, so your suggestions were really helpful. We also appreciated that you took notice of the types on hotels we were interested in staying in and also the activities that we were keen on. You were happy to make changes and to listen to our suggestions and you also worked to keep it within a reasonable budget. All in all, we were really delighted with the service that we received from you. Thanks!

Our favourite part of the trip was the week we spent in the North West driving ourselves. We would definitely like to do that again and spend more time in some of the villages and towns.

Feedback and thoughts on the various activities and places we stayed and visited: I have written reviews on TripAdvisor for most of them, you can find me under the username “fractal” if you’d like to read them

We liked all the hotels we stayed in. Each one was just right for its location and suited us perfectly. If we had to pick, probably our two favourites were Hacienda de Molinos in Molinos and Finca Adalgisa in Chacras de Coria.
Hacienda de Molinos had great charm and the food was excellent. We loved our room and would have liked to have spent a couple of days there. We had the best room at Finca Adalgisa….number 17, which has a very big terrace. The service was excellent and the breakfasts really good. We loved the summer house and the fact that we could go every evening for a glass of Malbec and a snack. The BoBo Hotel was also great….although I preferred our room when we first arrived, the room they gave us on our one night on our way out of Argentina at the end of the stay was much smaller and also very noisy. We liked it’s location in the city; it was great to walk around Palermo. The Vinas de Cafayate had great views and the room was nice. The food in their restaurant was also quite good. La Aldea de la Selva in Iguazu had the best breakfasts on our trip. The lodge was interesting and the room big, although it didn’t have much character. The staff were helpful with making restaurant suggestions and reservations. The Design Suites Hotel in Salta was great….our room on our first couple of nights was nicer than the room we had when we returned….the first room had a better view. The breakfasts were a little boring.
La Comarca in Purmamarca was really nice. It had great views of the mountains and was spacious.
Esplendor Calafate was also very good. Our room was really big and had a great view. The decor was interesting and the bathroom was lovely.

One thing we did notice…..Argentina is a wine country and yet only one or two of the hotels had wine glasses in the rooms….we had to ask!!

The agents on the ground were mostly very good.

Hi Patricio

Overall the trip went smoothly. The hotels were of various standards but all were acceptable, and transfer arrangements went to plan ...........except for the Serrano River trip to Torres del Paine being cancelled and having to wait 5 hours for transfer to Torres.

Some detailed comments for you and your business partners below

Diego Velazquez Hotel......Santiago.
Clean and quiet room. No problems

Skorpios Cruise.
Really enjoyed it despite some poor weather...........but why no wifi ?

El Muelle.....Puerto Natales.
Very helpful Reception staff but unable to make IDD calls, which was important as I could not call your emergency number in Argentina. The fact that you do not work at weekends and public holidays IS an issue. I felt very uncomfortable when no transport had arrived by 2.35pm to take me to Torres del Paine. Your local agent could not tell me what was happening and I could not contact anybody at Say Hueque. I was starting to panic when the transfer finally arrived.
Surely an earlier transfer was possible ? Having to wait 5 hours at the Muelle was no fun and it was beautiful weather. A wasted day.
Please ensure you get the refund for the cancelled river trip

Las Torres.
The hotel was excellent and I enjoyed my stay

Pro comments
Great location
Excellent service and food quality in the restaurant........thankyou Francisco
Very friendly atmosphere
Reception staff very helpful
Comfortable, clean and spacious room
Great nights sleep

Con comments
Lighting in bathroom could have been better
Bad advice from excursion guides.
I took the French Valley hike on my first day. For some reason we started late and it then seemed more like a race than a hike. I like to take my time and enjoy the scenery so was a bit slower than most of the group. I got to the mirador at the top.
Maybe because I was slow the guide advised I should not attempt the Las Torres Senderos de Ascensio hike. She told me it was almost twice as difficult as the French Valley hike. The excursion staff at the hotel then suggested I could take the Cerro Paine half day hike instead and still see the towers. I accepted the advice given...........but the Cerro Paine tour was subseqently cancelled because it was too muddy. The rain had been the previous afternoon before I switched tours, so surely somebody would know it was likely to be cancelled.
As a result I did not see the towers and was very disappointed. I met people that took the full day Las Senderos de Ascensio hike that day and did see the towers. Very frustrating. I later completed the Laguna de los Tres hike to the base of Fitzroy in El Chalten, so I am sure I could have made it

Kau Yatun ....El Calafate
Initially sent to a room that had not been cleaned. Moved to a different room but could not turn off the radiator and the room was too warm at night. Had problems with the door lock and had to get help to access the room a couple of times
I was given the wrong time for pickup for my tour on March 4th. The hotel reception told me I would be picked up at 8.30am. My initial itinerary said pickup at 7am, so I was surprised when told 8.30am and asked whether they were sure. The Reception confirmed 8.30am, but the van arrived at 8am and I had to skip breakfast. Not sure whose fault this was....the hotel or the agent.
Tours were OK. Lunch at Estancia Cristina was disappointing

Pudu Lodge....El Chalten
Reception unable to provide a map of the area and a bit far from the centre, but OK

Rios de Hielo Express.....El Calafate
Very big catamaran and too many people, but glad I saw Spegazzini Glacier

Quillen Hotel......Bariloche
Asked for a quiet room but was put on first floor. Noisy reception guy speaking very loudly on the phone at 5am - 5.30am woke me up too early the final morning

Tours in Bariloche
For some reason the local operator switched the dates around for my tours and put me on the Seven Lakes tour the first day. As soon as we started the tour the guide pointed across the lake and said unfortunately we were heading for the dark clouds over the other side, whereas it was OK in Bariloche. Had very bad weather for what I suspect was the more expensive and more scenic tour. When I asked the local operator why they switched the dates he said it would be too windy at Cerro Otto on 11 March..................but it was very windy on the day I did go there ( 13 March) and this was no issue as I could sit inside the revolving restaurant.

Lake Crossing to Chile
Very well organized.

Cabanos del Lago......Puerto Varas
Excellent hotel

Malalhue Hotel ......Pucon
A bit too far from the centre of town and no map available. Breakfast quality varied. First day offered fruit, bread , cheese and ham........second day just offered bread, cheese and ham...... third day offered bread, cheese, ham, fruit and eggs. Strange.

Rivers and Valleys tour.....Pucon
Felt short-changed on this as the itinerary the guide was given was different to one you gave me. Only went to one waterfall instead of three and there was no walk along the Liucara River. The guide said he had no idea where this walk could have taken place. Tour finished in 3.5 hours instead of 4 hours. However, the guide was really exceptional.....not his fault.

Regards

Tony

Hello Yuna,

Thank you for your welcome back email. We arrived home yesterday afternoon. :)

It was an awesome trip! Words can't describe the beauty of Torres del Paine.

I wanted to thank you for setting up our Cave tour in Puerto Natales. And I also wanted to extend our gratitude to Carolina (our guide). Carolina was very friendly and very knowledgeable.

I will keep your information, specially when we travel to Argentina. We have Cape Horn and Ushuaia, Buenos Aires in mind.

I also wanted to ask you, Do you offer t-shirts for W Trek? I am interested in getting one from Say Hueque.

Again, thank you soooo very much.

Sincerely,

Leilani