Hi Patty,

sorry for the late reply, but since coming home, we have been busy. We had a fabulous trip to South America thanks to Say Hueque.

We found Say Hueque on the internet researching South America/Argentina , reviews were very positive.
The good reviews and the various options, experience since 1999 as well as the good communication made us to choose to work with you.

Our hightlights have been the Iquazu Falls and the P. Moreno Glacier.
We have to favorite hotels - Toss up between the Jasy in Iquazu and the Pudu Lodge in El Chaltan. We liked the size of the rooms, the tranquility and the locations (quiet in the country) were very nice plus the balcony of the Jasy hotel.
Our favorite exucrions have been to Iquazu Falls and the Mendoza wineries. The falls were spectacular, and the wineries were very pleasant out in the country. Winery experience different from wineries in the United States. Also the P. Moreno Glacier.

Besides Patty, we enjoyed our guide in Bariloche (Frederico) and our Mendoza wine guide.. all guides were very knowledgeable. We particularly liked Frederico's enthusiasm for nature and his knowledge of Argentina's history, politics, geography, etc.

A page or two for us "English" speaking tourists, of useful phrases in the countries we visited would be useful. IE Bon Dia (good day) in Brazil, thank you, etc. And a page on paragraphs of common customs. what to expect, etc. in each country (what is polite, nor not polite, etc).

Jay and I give Say Hueque excellent grades for putting together a perfectly paced and interesting itinerary. We felt the amount of time at each place was appropriate. We felt safe the entire time, and understood that it could be a challenge. We thought the locations of the hotels were excellent!!! Close to everything we needed, clean and comfortable. We particularly liked meeting Patty in person and enjoyed sharing WHAT's APP pictures. The gift (bottle of wine) was delicious and thoughtful.

We will post our comments on trip advisor as well, and recommend Say Hueque to any one we know that may be interested in going to South America.

Regards
Jay and Louise Hecht

Hello dear friends,

Thank you Patty, Vera & Yuna for organizing and helping us go through an unforgettable journey.

First learned about SayHeque in 2014 while searching for help organizing a tour from Brasil to Iguazu - I wrote to some companies and SayHeque were the most helpful and caring and organized. Chose to work with you because of good pass experience, the way you cared about my and my children's personal needs and being kind and informal and caring and your very good organizing and planning ability and choice of excursions.

The whole trip, for myself and my daughter Ma'ayan was a fantastic and unique experience - from the connection with you and the planning more than half a year ago to the recent planning to helping us and taking us through the trip - it was a joy working with you. Also a good planning of activities vs. time to rest.

The way you fixed and adjusted the whole itenerary - from the start, the choice of activities, places , tour companies, transfers - fantastic. Then taking care that all works and of course helping us when we got stuck because of a cancelled flight - the way you rescheduled rhings and cared for us - we felt like we have a family taking care of us in Buenos Aires while we are in the wilderness of Patagonia.

Thank you for the recommendations about things to do in spare time - when I followed them they were always very good.
Last 2 days in Buenos Aires which I planned myself were great too - and the way you organized things was the inspiration for me (and I always knew that if I have trouble I can call you)

There were many highlights - the best was helping us and rescheduling the plans when things got mixed up because of cancelled flight - also the feeling I got from you that I have someone I can trust in a far away country, especially as I was with a child. Of course many of the tours.

Our favorite hotel was actually Stella Australis ship - high class, great-unbelievable fantastic personal care, guidance and activity, of course Bahia Bustamante - staff and location and activities, also Kau-Yatun in El-Calafate (very helpful staff, fantastic facilities), Piren in P.Madryn (staff, location, facilities)

Almost all excursions were great but 3 stand out and were unforgettable - Stella Australis, Bahia Bustamante and Snorkeling with Lobos Marinos.
Punta Tumbo, Whale watching (actually they could do it better but the event itself is amazing) and Estancia Habersteron also fantastic.

Everybody on the Stella Australis, the guide on the Estancia Harbersteron tour, Gabriel on the Parque Nacional TDF tour, Matias and his guides in B.Bustamonte and the guides of Master Divers P.Madryn (Matias and the the girl in the reception - forgot her name, sorry). Also the guide on the Punta Tumbo tour (and the whole Huinca Travel agency staff) were great.
Also would like to thank the drivers : From BSAS EZE airport to AJP airport, drivers on the 2 TDF tours, driver on the Punta tumbo tour.

Not much to improve – just some comments: Peninsula Valdez and whale watching was a little bit rushed on one hand and time wasted on the other hand - the place changed and it should be let known that one cannot really see Elephant Seals from close by, and it was nice if whale watching was less crowded, explained better - and i would have gotten a better explanation about the option of buying DVD / photos of the experience. Patagonia IF hotel in Puerto Natales is not so good - nice and caring staff but bad facilities, sorry.

Again to team SayHeque - TODA RABA - may god bless you!!! See you again asap

Dear Sol,

I Chose say hueque because I was unable to make reservation via fantastico sur directly. I also got Feedback during the Tour that People who booked with fantastico sur were very upset as some reservations were Not made appropiately.
Overall I was happy to have made it via say hueque (just found it with Google)
Best refugio was Torre Central. Los cuernos was small and bar had very Limited options. Paine grande we just had a tent and showers were just ok.

Food was Vetter than I expected.
Patricio was an excellent Travel Agent who was always very fast to answer any Question I had.

Best regards
Donny

Hola Marcela

Thank you for your email.

It was lovely meeting you and we wish to thank you and all the team for organising everything so well and efficiently. Please find following answers to your questions

We found Say Hueque on the internet. We have always liked using travel agents in the country we are visiting because of their knowledge of their own country and all funds being spent go direct to the country we are visiting. Your prompt responses to our emails and suggestions were a major reason for our using your company.

All drivers and guides were punctual and the cars were of very good quality. The English of the guides was excellent, especially Victor, and his driver Eduardo, in Bariloche. Our guides and driver in Buenos Aires and Uruguay were also very good.

It was a fantastic holiday and it was made much easier with Say Hueque’s organisation.

Many thanks.

Kind regards

Catriona & Steve

Hi Patty,

We recently returned from a 13 days trip to Argentina. We used Say Hueque for the first time and are delighted with the customer service they provided prior and during our trip.

We picked Say Hueque from other travel agencies in Buenos Aires because of their professionalism, communications, accommodation to all our request (there were many) also they met our travel budget.

I was most impressed with the fact that they assigned a Destination Host to your trip and this person is attentive to all your needs during the trip. If there are any issues they are resolved quickly.

We had a hic up with our first day hotel. It was quickly resolved, we moved to a different hotel, the cost of the taxi was immediately reimbursed, and the group was treated to a dinner later in Calafate for our inconvenience.
We took five domestic flights and all transportation and airlines arrangements went smoothly.

We spent two days in Buenos Aires, visited the Iguazu Falls on both the Argentine and Brazilian side. Then traveled to Ushuaia; went trekking on Tierra del Fuego National Park and then paddling on a raft, they cook lunch for us and it was delicious. Also, visited Isla Martillo and saw penguins. Our next stop was Calafate, (our favorite city) and trekking on the Glacier Perito Moreno was the highlight of our trip. A MUST DO IF YOU VISIT ARGENTINA. Returned to Buenos Aires for two more days, visited El Tigre, City Tour and saw two Tangos (our favorite was Sr. Tango).

Our favorite hotel was Patios San Telmo in Buenos Aires and our least favorite and not recommended was L Hotel which we ended up leaving after one hour in the room.

Patty our Destination host ensure we had a very pleasant vacation and she was amazing. Patty and team at Say Hueque were truly marvelous.

Our driver Gaston Renso in Iguazu was extremely helpful, funny and respectful. Our other two guides Vanesa and Haydee were pleasant and knowledgeable.

Patricio Rapaport the organizer of our trip was stunning. He’s the main reason we choose Say Hueque. From the beginning of our tour negotiation, Patricio was prompt to respond to all our inquiries, he was informative and above all very patient with us and our many demands.

I will use Say Hueque again and highly recommend them if you are traveling to South America.
Best wishes and continued success.

Las Chica’s from Miami, FL

Hola Marcela!

I first learned about Say Hueque through Google, I think.

I decided to travel with you because of the good reviews and that Say Hueque is based in Argentina with lots of information on the website that gave me confidence in your local knowledge. Everything was organized well and efficiently from start to finish.

L'Hotel is my favorite- picteresque, good location, friendly staff.

The best excursion was the Estancia Cristina hike through Canyon of Fossils. Beautiful scenery with views of glacier from the boat and 1st part of the hike, then the canyon with the spectacular rock colors and fossils. Last part through valley, not so exciting but we did come across a herd of horses. It was a great physical activity, not too strenous or difficult but just right!

Our guide Sergio from Puerto Madryn has te be mentioned. He was our guide for the Peninsula Valdez excursion and had lots of information that he shared at appropriate times. The next day on the Punto Tomba visit, we were with another guide, but kept crossing paths with Sergio (he had a small group) and he was again very friendly and talked with us quite a bit (without ignoring his own group of course!).
moment!

It was a great trip. I will make a post on TripAdvisor.

Thank you,
Claudio

We went from Lima to Santiago to Easter Island before returning to Santiago where we will fly to Punta Arenas to catch the ship. Here are some shots from Easter Island. Some of them show the moai (statues) face down because that is how they were found by the later day explorers. They had been pushed over by raiding groups who had attacked. Several countries (Japan and USA included) have helped finance the restoring of many of them to the way they would have stood. There are about 3000 natives on the small island, and seem to be more Polynisian than anything else. Definitely different than the Chileans.

Dear Marcela,

We found Say Hueque through Online Google Search
We decided to work with you because of your friendly no pressure and easy to work with style. Your professionalism and wonderful customer service put us at ease as we traveled from one destination to another.

Our favourite Hotel was the Las Torres Hotel at Torres del Paine. We liked how close we were to the mountain and trails, the friendly staff, the delicious food at their restaurant and bar, the honeymoon tray of pastries they delivered to room.

It’s hard to say what our favourite excursion was, because there were so many, but the ones that stood out were the Buenos Aires city tour and the glacier boat ride.

Of course we would like to mention Marcela Benegas. She made us feel at home and we loved our time with her and all the places she took us to, the tasty pastries we shared, and the many other suggested city destinations that we went to on our own time and loved.

The Say Hueque staff was wonderful to work with from start of the planning process until the day we flew back home. We love you guys and will definetly recommend you to everyone who plans to travel there.

If your company offered the same services to other destinations around the world, we would use you to plan all our vacations.
Thank you!
Jorge and Michelle

P.S. We wrote a TripAdvisor review of our experience. Here's a copy.
My wife and I just returned from our honeymoon in Patagonia (Argentina & Chile) and we chose Say Hueque (travel agency) to organize our trip. Thanks to their wonderful staff, we had an amazing time and postcard quality pictures that I’ve been showing off to everyone.
Lucia Marin, our Say Hueque Travel Advisor & Argentina Specialist were very helpful in designing a package that, not only met our budget, but also highlighted all the major destinations and excursions we wanted see and do in Patagonia. She was instrumental and very patient during the entire planning process, always giving great suggestions, changing itineraries as requested and responding quickly to all my questions. The accommodations, transportation and tours they arranged were all outstanding. Even when the Argentinean airlines had a one-day strike, and all domestic flight were grounded, the Say Hueque team quickly updated our itinerary to work around it, made the necessary flight schedule changes, and notified us via email. All the updates were made seamlessly–our stay at the hotel was extended, private transportation was arranged, etc.—and we didn’t have to do anything but confirm the changes and enjoy more of the beautiful weather and sites.
Marcela Benegas was our Say Hueque Destination Host. Her bright smile and friendly personality made us feel at home the moment we arrived in Argentina. She took the time to show us many of the beautiful tourist sites that Buenos Aires to offer and even suggested a few hidden gems like El Ateneo, an opera house that’s been converted to a book store, and the Café “Tortoni,” which epitomizes the "porteño café" and is considered an “indispensable part of the history of Buenos Aires.”
We are very happy with all the people at Say Hueque. They are super warm, friendly, and very organized. I would say that their customer service ranks up there with Disney. I would highly recommend them to everyone. Since I have family in Buenos Aires, I will work with Say Hueque to schedule more memorable excursions when I visit.
My wife and I send a big warm hug and an Argentinean kiss to Lucia and Marcela for an amazing honeymoon. Also, we would like to congratulate Lucia as she also became a newly wed during our trip. We wish you many years of wedded bliss.