Hi Veronica, how are you?

We are still fascinated from the images, atmosphere and suggestions of Argentina... of course coming back and return to work had been hard but necessary!

Unfortunately we don’t meet you the last day in Buenos Aires, we would like to say you goodbye and to thank you and Say Hueque for the great work; the feedback of the trip is absolutely positive.

Our trip in Patagonia had been exciting and unforgettable, we liked it very much, we enjoyed the wonderful nature, the kindness of people, the good food and good wine.

Concerning tour services and organization everything has gone as it must: all flights, transfers, excursions had been on time and precise; of course, we preferred something more than other thing and would spend more time in some places respect of other places.

In a schematic way I try to highlight our main notes:

About Buenos Aires:
- We liked this town very much, we found a certain familiarity with it
- Hotel Savoy was wonderful; elegant, clean, good breakfast, helpful and kind staff, everything was perfect
- The city visit with you, had been interesting and pleasant and you have been really nice, but you already know
- The dinner&tango show had been nice but we find it a little “turistic” or “artificial”; maybe I had a wrong idea of tango show in Argentina; however the food was very good and place and service refined

About Puerto Madryn:
- Hotel Los Tulipanos was very nice, warm and homely but a little far from city center
- Excursion to peninsula Valdes and whale watching had been probably the most exciting experience of all trip... of course whales did their part.
- The organization of excursion, number of person, places we visit, tour guide, everything had been fantastic
- Excursion to punta Tombo: we loved this excursion too, and we found penguins funny and amusing; our tour guide was very competent and give us lot of information about life and habits of those strange birds
- We didn’t find the same interest in the visit of Gaiman and Trelew; maybe we should prefer visiting some other naturalistic place

About El Calafate:
- Kau Kalenshen Hotel was a very nice place to stay in El Calafate; in the city center, with a nice interior garden and tea room; the staff was welcoming and helpful
- we appreciated also the vegetarian restaurant
- Excursion to Perito Moreno Glacier was fine; the view of the glacier from the boat was impressive
- we would appreciate one day more in El Calafate for visiting other glacier of Argentinean Lake (Upsala, Onelli,....)

About El Chalten:
- Posada Barranco was still closed (it had opened in november) and they give us a “cabana”. It was, a very comfortable and romantic wood cabin that challenge the wind
- Because the posada was closed, we had to prepare breakfast by ourselves, however the cuisine was furnished of all we need
- The owner of Posada del Barranco, was very nice, he came take us to the bus station, help us to back up our photos and video from camera and provided all the information we need

About Torres Del Paine:
- Excursion to Torres del Paine had been an interesting overview of this fantastic area
- The Hotel Las Torres was very nice, inside the park in a very suggestive scenery
- the only place to eat was the expensive buffet restaurant of the hotel, in our opinion it is not up to the hotel quality and to the price; low quality and variety of menu and service

About Puerto Natales/Punta Arenas/Ushuaia:
- This transfer by bus to Ushuaia had been very tiring; maybe what we liked less in the tour because distances were too long and we passed 2 day changing different buses without time to see nothing: we stay only 2 hour in Puerto Natales waiting the bus to Punta Arenas where we arrived very late in the evening, so we couldn’t see nothing
- The second day the trip between Punta Arenas and Ushuaia had been longer: it took about 18 hours to arrive at Ushuaia because we waited 6 hour for the wind to stop before crossing the Magellan Straits
- Definitely I think the better was to come back to El Calafate from Torres Del Paine and then take the fight to Ushuaia
- Tierra del Fuego Hotel in Punta Arenas was very nice and confortable but we stay really few hours

About Ushuaia:
- Hosteria Linares was, between the hotels we stayed, the most basic; the rooms was very small, the breakfast not exciting; we liked the position of the hotel in the city center and the nice view of Ushuaia port but nothing else
- We enjoy very much the “Tierra del Fuego National Park – Trekking & Canoeing in the National Park” excursion; a funny day in the national park that compensated us for the exhausting travel of the days before
- Beagle Channel Cruise has been our last excursion before coming back in Buenos Aires; it had been a unique experience seeing bird, animals and landscape so unusual for us
- I think it should be nice staying one day more in Ushuaia and doing other excursion in this area, to see penguin’s island or some other island or park

I send you some photo... even the one you did in Buenos Aires!

Thank you for the recipe; I will try to do my best!

Bye,
Mary & Attilio

Hola Veronica!!

It's so good to hear from you !
Our trip back was long but thank god uneventful….all our luggage made it safely too. We still had one holyday and gave us a chanceto rest and be with our family before going back to the daily routine.
How are you? Did you recover from that sleepless night ???

To sum up our experience in your country we could say that you have a beautiful and exciting country with lovely welcoming people. From our guides we learned a lot about the history, politics and geography of the place. Our guides were very good, their english is excelent which helped since we do not speak your language, they all seem to love their work, love nature. We can reccomend especially Federico from Bariloche. We loved the jeep trip and the guide in Ushuaia, the boat rides to the islands. The hotels were very nice and even the weather was nice to us…If there was something that was spoiling it for us it was the flights not being on time..but that is not your fault. All we can say is a big thank you for being there for us the last night and day, it helped having you around…
Thank you for the recipe, we will try it for sure !

Dear Veronica, we enjoyed having you as our guide, your dedication and devotion and your warm personality, (not to talk about your good looks…)
We'll be happy to keep in touch and you are always welcome in Israel and in our homes.

All the best,
Love
Sarah and Gerard
Lea and Haim

Dear Veronica,

Thank you for your email. Sorry for getting back to you now.

Regarding our trip to Argentina, first of all we would like to point out that we had a great time in spite of the cancellation we had with Aerolines Argentina. We will definitely go back to visit the cities we missed on this trip.

Secondarily, we had a few complaints about our trip:

1. Aerolineas Argentina which their customer service is very poor. They attitude at the airport was rude and careless.
2. Posta Sur Hotel, in the room was very hot and we were unable to sleep one night so that caused us being tired next day for the Big Ice trip.
3. In Iguazu, when we had the Iguazu falls on Argentinian side trip, the guide was not good at all. She was not organised at all and she did not show any pruves that she knew what she was doing.

Unfortunately, we did not have time to download our pictures so we are unable to send you a picture now. When we have the pictures we will send one to you.

Hope that the above is useful to you.

Kind regards,

Alina & Gordon

Hi Veronica, sorry it took me some time to write, but I've been extremely busy with work and extra curricular activities. I want to start by thanking you for working with Roxie Seidl and doing an excellent job with all the bookings we requested. We were very impressed with the punctuality of all our tours and the enthusiasm of all the guides we had. The hotel accommodations were wonderful. Everything went well during the 15 days on our trip except for the last tour we took to Uruguay. However, it was minor, but most important Say Hueque worked with us and actually reimbursed us money. Most impressive, it was all done with a smile. My dream was to go to Iguazu falls and the experience was absolutely breath taking. I'm attaching my favorite picture.

I'll end by stating that the trip was beyond my expectations and Say Hueque and our broker in San Antonio, Roxie Seidl made this possible. I will definitely recommend your services to everyone I know.

Hola Carmen!

Thank you for the recipe, and the wine suggestions; it just so happens that we particularly enjoyed empanadas while we were there.

Our overall experience in Argentina was most positive; we fell in love with your beautiful country, and particularly Buenos Aires, where we spent the better part of a week.

The side trips to Iguazu Falls and the Perito Moreno Glacier that you (Mariano) arranged for us went very well, with the exception of the weather, over which I don’t think you had any control.

Your representative in Puerto Iguazu did a satisfactory job, and the hotel was very nice. Your representative in El Calafate, Huellas del Sur, however, did an outstanding job. We were picked up in clean comfortable vans equipped with PA systems, so the guides could be heard by all. Our guide, a young woman by the name of Paola provided a very informative dialogue on the history of the area, and details on the glacier on the way up to the glacier, and on the way back. She was very pleasant and knowledgeable. The hotel in El Calafate, Posta Sur, was minimal. The staff was not particularly friendly, the room was very small, and the cold breakfast offering was on a par with a cheap chain hotel (think Super 8).

I was stunned by the difference between the total lack of tourist attractions (shops and restaurants) in Puerto Iguazu, and the highly commercialized development of El Calafate.

Aside from the spectacular Falls and Glacier, the highlights of the trip for me were the Carlos Gardel Tango Show, and listening to Esteban Morgado and a concertina player live under the giant tree in Parque tres de Febrero on a beautiful Sunday afternoon.

We enjoyed meeting Mariano at the office in Palermo during our stay just a few blocks from there. it’s always nice to put a face and personality to all those E-mails. By the way, you can tell Mariano that my being refused the glacier hike because I’m too old was probably a blessing in disguise!

I have attached a photo of the happy travelers.

Thanks for your concern.

The Fischers

Hi Carmen,

Our tour to Argentina was an amazing experience. The arrangements were perfect and all the people that were involved with the tour were professional and have made your wonderful country so much more enjoyable. Could we please ask you to convey our thanks to every person that assisted in making our trip so enjoyable?

Kind Regards,

Charl Du Plessis and Louise Leijenaar

We extend our congratulations to Cecilia, Veronica and team Say Hueque for putting together a wonderful trip. We chose the 21 day Patagonian adventure plus 4 days in Rio de Janeiro for our 25th wedding anniversary. The honey moon vacation went very well thanks to the co-operating agencies along with a competent, energetic and caring Say Hueque staff. We were especially impressed with the smooth transfers, central location of all our hotels, their quality and most of all the hospitality of the Argentinean people. We covered a lot of ground and had no problems whatsoever. The sights, the people, the food were all incredible. We had five National Parks on the agenda and we managed to see them all. We walked on Perito Moreno Glacier, hiked to Mount Fitz Roy, trekked the magnificent Torres del Paine, canoed Lapatia River to the end of the world in Ushuaia, watched Patagonian’s wildlife on the Peninsula Valdes and Punta Tombo and explored the sensational Iguazu Falls. We started our journey in sunny Buenos Aires dancing Argentinean tango and finished with the samba in Rio. Sadly, the trip is over but the music will stay with us forever!
THANK YOU for a job well done.

Elizabeth and Roman

Hola dear Carmen,

Of course we remember you and of course we would always remember this fantastic trip to these splendid lands.
How can we forget Tierra del Fuego, Iguazu Falls, Perito Moreno, Buenos Aires - it was so exciting to canoe in Beagle channel with sea lions popping their heads around us, bathing in the Falls and riding in Patagonia. Absolutely gorgeous.
What hit us most spectacularly was the nature and the wondeful views that can't be seen elsewhere.

As for the food and wines, oh, what can I say? Adorable wines, I am big fan of Argentinan wines, we buy Trapiche in Bulgaria, but the variety in Argentina reminded me of a paradise.
We'll definitely come back in 2017.

Regarding our feedback - your company did great job. We were very pleased with all the services - transfers, guides, activities, hotels, attitude. It is a brilliant idea to meet the passengers after the long flight and have a cup of coffee with them while briefing them on the agenda. The wine gift was also such a nice sign of attention. Escorting the tourists to the airport on departing is also a good idea. Everything was well organised and efficiently performed.

Well, the critical note I have is about that penguin issue. From the very start I had mentioned that we definitely want to see penguins and when I found out that the original excursion did not include this adventure, I was furious. Anyway, we managed to make it on our own and actually, this is not an issue.
An issue might be your operator in Iguazu - Caracol or something similar, I forgot the name. We would recommend that you diversify your local operators by adding someone else. Caracol need to improve the competence of their guides, the organization of transfers and the accuracy.
And finally, the hotel in BA - Gran Hotel Argentino, what are these guys doing with their a/c maintenance? We have never heard louder air conditioner, it was a real disaster, all the rooms had the same problem - intolerable noise and very poor functioning of the a/c at the same time.
As mentioned earlier, nothing can shadow the lovely memories we'll keep from this great journey, I am sharing all this as a healthy friendly critic.
By the way, a colleague of my sister has already contacted Mariano from your company to fix a trip for Sept.
And more friends are interested in going to Argentina so dear Carmen, we'll try to enhance the contacts between AR and BG:)

I'll try the empanada recipe, as for the wine, we are ready to jump on the plane to BA and to taste some wine on your own turf:)
Sooner or later, we'll make it.

I am sending you 2 pictures - from Colonia in Uruguay and from Patagonia. How we wish to be able to come more often, I am in love with Tierra del Fuego, the most fantastic place I have ever seen.
Well, we'll stay in touch, if you happen to travel to Europe, note us immediately.

All the best of luck to you in person and to the entire office, keep going ahead and enjoy life.

Milena and Jenny